If the product is defective, please kindly let us know. For the fastest resolution, please contact us via SUPPORT@LUNEANDCHE.COM including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.
Keep in mind the product itself must be damaged to qualify for replacements. If the box is damaged, this is due to how the carrier handled things.